1. Introduction
HelloCaller.ai (ABN: 54 024 067 499) provides AI-powered voicemail services. By using our services, you agree to these Terms of Service.
2. Services Provided
Our services include AI voicemail, call screening, and booking management using the following technologies:
- OpenAI.com
- Twilio.com
- Stripe.com
- Appsmith.com
- Telephony services for landline and mobile numbers in AU, the US, and UK
3. Best Effort Basis
Our services are provided on a best effort basis. We strive to maintain high service quality but cannot guarantee uninterrupted or error-free service.
4. Limitation of Liability
To the maximum extent permitted by law, HelloCaller.ai's liability is limited to one month’s subscription fee. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
5. Compliance with Third-Party Terms
By using our services, you agree to comply with the terms and conditions of our third-party service providers:
- OpenAI.com: You must comply with all applicable terms for the use of generative AI services, including restrictions on licensing, usage of prompts, and generated outputs. Ensure all data and content used comply with intellectual property laws and avoid using outputs for any illegal or harmful activities.
- Twilio.com: Adhere to Twilio’s Acceptable Use Policy and ensure all communication through their services complies with legal standards and respects privacy and consent requirements. Specific requirements include proper usage of phone numbers, compliance with country-specific regulations, and appropriate handling of customer data.
- Stripe.com: You must comply with Stripe’s terms, including the acceptance and use requirements for various payment methods, compliance with applicable laws, and proper handling of customer data. You are solely responsible for verifying each customer’s identity and the nature of transactions.
- Appsmith.com: Use Appsmith in accordance with its terms of service, ensuring the secure and appropriate management of client services and data.
6. User Responsibilities
You agree not to use our services for any illegal or unauthorized purposes. You must not interfere with or disrupt the integrity or performance of our services.
7. Telephony Services
When using telephony services, you agree to adhere to all relevant laws and regulations, including but not limited to those related to call recording, caller identification, and emergency call handling.
8. Data Privacy
We handle your data in accordance with applicable privacy laws and our Privacy Policy. You must ensure that any data you provide complies with relevant data protection regulations, including those imposed by OpenAI.com, Twilio.com, Stripe,com, and Appsmith.com.
9. Termination
We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users.
10. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any legal action must be taken in a local court within this jurisdiction.
11. Amendments
We may amend these Terms of Service from time to time. Continued use of our services constitutes your acceptance of the revised terms.
12. Contact Information
For any questions regarding these Terms of Service, please contact us at [email protected].