Terms of Service

Effective November 12, 2026

These terms are an agreement between you and The Gridline Company LLC, a California limited liability company ("Gridline", "we", "us"), which makes HelloCaller. They cover your use of the HelloCaller app at app.hellocaller.ai, the Windows app, the website chat widget, the AI receptionist and the phone numbers we provide (together, the "Service"). If you sign up for a business, you agree for that business and confirm you are allowed to.

1. What the Service does

HelloCaller is a business phone system for small businesses. It lets you make and take calls on your computer and cell, send and receive text messages from your business number, and answer chats from your website. When you don't answer, an AI receptionist can answer the call, take down what the caller needs, text the caller and send you a summary. Features may change as we improve the Service; if we remove something you rely on, we'll tell you first.

2. Your account

• You must be at least 18 and use the Service for a business, not for personal or household use.
• Keep sign-in details private. You're responsible for what happens under your account and the accounts of people you invite.
• Give us accurate business information. Phone carriers require it to register your number for texting, and we pass it to them for that purpose.

3. Plans, setup fee and billing

• Plans. Starter is $99 a month and Pro is $199 a month. Each plan includes the receptionist minutes, calling minutes, texts, people and numbers listed on our pricing page at the time you sign up.
• Setup fee. A one time $199 setup fee covers setting up your number, moving an existing number and configuring your receptionist. It is charged once and is not refundable after setup work has started.
• Overage. Use above your plan is billed with your next invoice: receptionist minutes at $0.35 (Starter) or $0.30 (Pro), calling minutes at $0.04 and texts at $0.03. Service is not cut off when you go over. The app shows your usage and warns you as you get close.
• Payment. Plans are billed monthly in advance to the card you add, through our payment processor, Stripe. Fees do not include taxes; we add sales tax where required.
• Failed payments. If a payment fails, we'll email you and retry. If it still isn't paid, we pause the account: you can't sign in or place calls until the card is updated, but your callers still reach the receptionist or voicemail so you don't lose messages.
• Price changes. We'll give you at least 30 days' notice by email before a price change takes effect.

4. Cancelling

You can cancel any time by emailing us or from the billing page in the app. Cancellation takes effect at the end of the current billing month, and you won't be charged again apart from any overage already used. We don't give partial-month refunds. If you want to keep your phone number, ask us to move it to another provider before your account closes; numbers left on a closed account may be released after 30 days.

5. Your phone numbers

• We get numbers for you from our telecom provider. If you bring an existing number, you authorize us to move (port) it on your behalf, and you confirm you have the right to do so.
• While your account is in good standing you can move your number to another provider at any time, and we'll help.
• Sending texts from US local numbers requires carrier registration (called A2P 10DLC). Registration can take one to three weeks, and carriers can approve or reject it. Texting may be limited until it's approved. Carrier registration fees are passed through at cost if your plan doesn't cover them.

6. Your responsibilities with calls, texts and recordings

You are responsible for how you use the Service and for following the laws that apply to your communications, including the Telephone Consumer Protection Act, CAN-SPAM, carrier messaging rules and state privacy and recording laws. In particular:

• Texts. Only text people who have given you permission or who contacted you first. Don't send marketing texts without the consent the law requires. Honor opt-outs: when someone replies STOP, the Service stops texting them from that number.
• Recording. California and several other states require everyone on a call to agree before it is recorded. If you turn on call recording, the Service plays a notice to callers. You are responsible for making sure that notice and your use of recordings meet the law where you and your callers are.
• AI receptionist. The receptionist uses AI and can make mistakes. Check important details before acting on a summary. Don't let it give medical, legal or financial advice, and don't use it for emergencies.
• Acceptable use. Don't use the Service for spam, robocalls, harassment, fraud, illegal content, or anything that violates carrier rules. We may suspend numbers or accounts that do, to protect the Service and other customers.

7. Your data

You own your business's data: your contacts, call history, messages, voicemails, recordings, transcripts, summaries and chats. You give us permission to store and process it only to run the Service for you. How we handle it, and the companies we use to do so, is described in our Privacy Policy. When you close your account, we delete your data within 30 days, except what we must keep for billing, tax or legal reasons. Backups roll off within 14 days after that.

8. Availability

We work to keep HelloCaller running at all times, but it depends on the internet, your devices and the telecom, AI and hosting companies we use. We don't guarantee it will always be available or free of errors. If calls can't reach the app, they continue to your cell or voicemail as your settings allow.

9. No emergency calling

The Service does not support calls to 911 or any other emergency service, and is not a replacement for a regular phone line for that purpose. Make sure everyone who uses your account knows to use a cell phone or landline to reach emergency services. We are not responsible for any inability to reach emergency services through the Service.

10. Disclaimers and limits on liability

Except as stated in these terms, the Service is provided "as is" without warranties of any kind, to the extent the law allows. To the fullest extent the law allows, neither we nor our suppliers are liable for lost profits, lost business or indirect, incidental or consequential damages, including missed calls or messages, and our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim.

11. Indemnity

You agree to defend and hold us harmless from claims by third parties arising from your calls, texts, recordings or content, or from your breach of these terms or the law.

12. Suspension and termination

We may suspend or close an account that breaks these terms, puts the Service or our carrier relationships at risk, or is required to be suspended by law or by a carrier. Where we reasonably can, we'll tell you first and give you a chance to fix the problem.

13. Changes to these terms

We may update these terms. For material changes we'll email account owners at least 30 days before they take effect. Using the Service after that date means you accept the new terms.

14. Governing law

These terms are governed by the laws of the State of California. Any dispute will be handled in the state or federal courts located in Los Angeles County, California, and you and we agree to their jurisdiction.

15. Contact

The Gridline Company LLC, West Covina, California. Email [email protected].