Features
Everything HelloCaller does
An AI receptionist, a business phone and one inbox for every customer, built for small businesses where the person answering is also doing the work. Every plan includes all of it.
Never miss a call
Calls ring where you are, and nobody gets voicemail when you're busy.
- Calls ring your computer and your cell at the same time, or the computer first and your cell a few seconds later
- If you don't pick up, the AI receptionist answers in your business's name
- Business hours: outside them your phone stays quiet and the receptionist takes over
- Missed call text back, one text from your number so the customer knows you'll call back
- Do Not Disturb for an hour, a day or until you turn it off
- Hold, mute, transfer, conference in a third person, and move a call to your cell
- Record calls when you need to, with a message so callers know
- Spam calls screened before they ring you, and a block list for the rest
Your AI receptionist
You decide what it says and what it knows, and you can change it any time.
- Write its greeting and pick from six natural voices
- Tell it about your business: services, area, prices you're happy to give, and answers to common questions
- Choose what it asks every caller, like the address or whether water is leaking right now
- Set things it should never do, like quote repair prices or promise a same-day visit
- Have it call your cell to test it after a change
- Every call comes with a written summary and transcript, and urgent calls are flagged
One inbox for every customer
Calls, voicemails, texts and website chats, one row per customer.
- See what each customer needs at a glance, with urgent calls at the top
- To do, Follow up and Done, so nothing slips through
- See who on your team replied or is on the phone with them right now
- Notes for the team, and each customer's full history in one place
- Voicemails come with a transcript you can read in seconds
Business texting
Text customers from your business number, not your personal cell.
- Two-way texting with pictures and videos
- Saved quick replies for the things you send every day
- Every text sits next to that customer's calls and voicemails
- We handle the texting registration the phone carriers require
Chat on your website
A chat box for your site that answers questions and collects leads.
- Add it to any website with one line of code, in your own colours
- Its assistant answers from what you've told it about your business
- Collects a name and phone number, and you can take over the chat any time
- Reply by text when the visitor has left the page
- Run more than one website from the same account
Your team
Everyone on one number, without stepping on each other.
- Owner and staff roles, so only owners change settings
- See who's online and who's on a call
- Pass a call to a teammate, with a note on who it is
- Run more than one business from one sign-in, with calls and alerts from each
Your number
A local number today, or keep the one your customers already know.
- Pick your area code and get a local number in minutes
- Forward your existing number the same day, or move it over for good
- Pro includes a second number, for a second line or another area
Know what's working
See the calls you would have missed and what they were worth.
- A results page with calls answered, receptionist calls and minutes by day
- A short summary email every Monday morning
- Plan usage at a glance, with a heads-up before you go over
Works where you work
No new phone, no hardware.
- Runs in your web browser on any computer, plus a Windows app
- Calls also ring your cell, wherever you are
- Desktop and phone alerts for calls, texts, voicemails and chats
- Light and dark themes, and a layout that works on a phone screen
Plans
Both plans include every feature. Pick the one that fits how many calls you get and how many people answer.
A one time $199 setup fee covers your number and your receptionist. No contract. Over your plan, nothing shuts off.
| What you get | Starter | Pro |
|---|---|---|
| Monthly price | $99 | $199 |
| Receptionist minutes | 100 | 300 |
| Calling minutes | 1,000 | 2,000 |
| Texts | 500 | 2,000 |
| People included | 2 | 5 |
| Extra people | $10 a month each | $10 a month each |
| Business numbers | 1 | 2 |
| Extra receptionist minutes | $0.35 each | $0.30 each |
| Extra calling minutes | $0.04 each | $0.04 each |
| Extra texts | $0.03 each | $0.03 each |
| Every feature on this page | Included | Included |
Questions
Not here? Book a call or ask in the chat.
What does an AI receptionist do?
It answers your business calls when you can't. It greets callers in your business's name, answers simple questions from what you've told it, takes their name, number and what they need, and sends you a written summary. Urgent calls are flagged so you see them first.
How much does an AI receptionist cost?
HelloCaller is $99 a month for Starter or $199 a month for Pro, plus a one time $199 setup fee. That includes the receptionist, your business number, calling, texting and the website chat. If you go over your receptionist minutes, extra minutes are $0.35 on Starter and $0.30 on Pro.
How is this different from an answering service?
A traditional answering service has people take messages and often bills by the minute or by the call. HelloCaller's receptionist answers right away, day or night, on a flat monthly plan, and everything it takes down lands in the same inbox as your calls, texts and website chats.
How do I get a business phone number on my cell phone?
Sign up and pick your area code. You get a local business number in a few minutes. Calls to it ring your cell and your computer, and you can call and text customers from the app so your personal number stays private.
Can I keep my current business number?
Yes. You can forward it to your HelloCaller number the same day, or move it over for good from the app. Moving a number usually takes one to two weeks, and your old service keeps working until the move is done.
How long does it take to set up?
Most businesses are up and running the same day. Sign up, pick your area code, and your number and receptionist are ready. Texting customers from a business number needs a registration with the phone carriers, which we handle for you and usually takes one to three weeks.
Can it text customers back automatically?
Yes. When you miss a call, HelloCaller can send one text from your business number so the customer knows you'll call back. It turns on once your texting registration is approved.
Can my whole team use it?
Yes. Starter includes 2 people and Pro includes 5, and you can add more for $10 a month each. Everyone shares the same business number and inbox, sees who's handling each customer, and can pass calls to each other.
Can I hear the receptionist before I sign up?
Yes. Call (626) 790-1964 and talk to it like a customer would.
Can I call 911 from my business line?
No. HelloCaller isn't built for emergency calls. Use your cell or a landline for 911.