1. Introduction
HelloCaller.ai (ABN: 54 024 067 499) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voicemail services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Including your name, phone number, email address, and other contact details.
- Usage Data: Information about how you use our services, including call records, voicemail content, and interaction data.
- Payment Information: Details necessary for processing payments, such as credit card information, through our payment processor, Stripe.
- Technical Data: IP address, browser type, operating system, and other technical information.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our services
- Processing transactions and managing payments
- Communicating with you about your account and services
- Improving and customizing our services
- Ensuring compliance with legal and regulatory requirements
4. Sharing Your Information
We may share your information with third-party service providers to facilitate our services, including:
- OpenAI.com: For model hosting and AI processing
- Twilio.com: For telephony services, including call handling and text-to-voice conversion
- Stripe.com: For payment processing
- Appsmith.com: For client services management
These third parties are required to comply with privacy and security standards and are not permitted to use your information for any other purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet-based service can be 100% secure, and we cannot guarantee the absolute security of your data.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to certain legal exceptions
- Object to the processing of your personal information
- Request the transfer of your personal information to another service provider
8. Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes through our services or by other means. Continued use of our services after such changes will constitute your consent to the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].